Terms and Conditions

Terms and Conditions

Basic Plan

  • Price: $75 per user/month
  • Services:
    • Help Desk Support during business hours (9 AM – 5 PM CST)
    • Basic Cybersecurity Protection: Antivirus and firewall management
    • Software Updates and Patch Management
    • Limited Device Management: Support for up to 2 devices per user
  • Exclusions:
    • No server support or advanced network management
    • No printer server setup
    • Emergency support outside business hours is billed at $150/hour

Standard Plan

  • Price: $100 per user/month
  • Services:
    • All features in the Basic Plan
    • Advanced Cybersecurity Measures
    • Data Backup and Recovery
    • Network Monitoring
    • Device Management: Support for unlimited user devices
  • Exclusions:
    • No server support
    • Printer server setup is excluded but standard printer setup is included
    • Weekend emergency support billed at $100/hour

Premium Plan

  • Price: $150 per user/month
  • Services:
    • 24/7 Help Desk Support
    • Cloud Services Management
    • On-Site Support (up to 3 visits/year)
      Travel expenses, including transportation and accommodation, must be covered by the client.
    • IT Strategy Consulting
    • Device Management: Comprehensive support for all user devices
    • Monthly Update Review: Regular system performance and update checks
    • Printer Setup: Standard setup included; complex printer server setup excluded
  • Exclusions:
    • No custom IT project management
    • Printer server management is billed separately as part of custom services