IT Support Pricing & Plans
At InnovateShield, we offer flexible pricing for IT support and managed services, tailored for startups, remote teams, and growing businesses. Our plans cover help desk support, cybersecurity, patching, device management, and more — all with transparent monthly rates and optional consultations.
Basic Plan
$100/user/month
- Help Desk Support (Business Hours)
- Basic Cybersecurity Protection
- Software Updates and Patch Management
- Limited Device Management
Standard Plan
$150/user/month
- All features in Basic Plan
- Advanced Cybersecurity Measures
- Data Backup and Recovery
- Network Monitoring
- Device Management
Premium Plan
$250/user/month
- All features in Standard Plan
- Cloud Services Management
- On-Site Support (Up to 3 visits/year)
- IT Strategy Consulting
- Device Management
- Monthly Update Review
Starter Plan
$200/month
- Up to 2 Hours Support
- Basic Cybersecurity Protection
- Remote Assistance Only
Consultation Services
Consultation – Direct
$160/hour
- One-on-one direct consultation
- Technical advice, strategy, and implementation guidance
- Flexible scheduling via direct booking
Consultation via Upwork
$160/hour
- Consultation through Upwork platform
- Upwork payment protection
- Ideal for existing Upwork clients
Frequently Asked Questions
What is included in the Basic Plan?
The Basic Plan includes Help Desk Support (Business Hours), Basic Cybersecurity Protection, Software Updates and Patch Management, and Limited Device Management.
Can I book consultations outside of the listed plans?
Yes, we offer direct consultation and Upwork-based options, both priced at $160/hour with flexible scheduling.
What types of IT support services do you offer?
We provide remote IT support, help desk solutions, system setup and configuration, Microsoft 365 administration, email migrations, and more.
Can you help my business work remotely and securely?
Absolutely! We specialize in secure remote work setups using VPNs, endpoint protection, Microsoft 365, Google Workspace, and secure file sharing.
What’s included in a cybersecurity audit?
Our audits include firewall and antivirus checks, vulnerability scans, email security (SPF, DKIM, DMARC), DNS hygiene, and website protection recommendations.
How do I know if my business has been hacked or breached?
Common signs include slow systems, unusual logins, locked accounts, or phishing emails. We offer immediate breach assessment and response services.
Do you offer protection against phishing and email threats?
Yes! We configure advanced email protections using SPF, DKIM, DMARC, and Microsoft Defender to block phishing and spoofing.
Can you migrate my emails and data to Microsoft 365?
Yes, we handle email and data migrations from Gmail, Yahoo, GoDaddy, and other providers to Microsoft 365 securely and with minimal downtime.
Do you manage Microsoft 365 licenses and users for clients?
We do. We help businesses assign licenses, manage users, set permissions, and secure access using MFA and conditional access policies. We will recommend the licenses you really need.
Can you secure my website against hackers?
Yes! We perform security reviews, patch vulnerabilities, configure firewalls, and enable HTTPS and DNS monitoring to keep your site safe.
Why is my website sending spam or not delivering emails?
Misconfigured email settings or missing SPF/DKIM/DMARC records can cause deliverability issues. We’ll audit and fix those records for you.
Do you offer monthly IT support plans for businesses?
Yes, we offer flexible monthly plans that include monitoring, backups, patching, help desk access, and discounted project work.
Do you have any other question?
If you didn’t find what you were looking for, please contact us and we’ll be happy to help you.
*Minimum monthly service commitment: $300. Additional support hours outside of included coverage will be billed separately. Project work, new setups, and migrations are quoted individually.
Terms and Conditions Apply
Terms and Conditions Apply