Privacy Policy

At Innovate Shield, your privacy is important to us. This policy explains how we collect, use, store, and protect your information.

1. Data Collection and Use

What we collect:

• Personal Information: Name, email, phone number, company name
• Technical Data: IP address, browser, device, and usage logs
• Communication Records: Emails, chat logs, and support tickets

Why we collect it:

• To deliver and manage IT support services
• To diagnose and fix technical issues
• To improve security and system performance
• To manage billing and accounts

How we collect data:

• Directly from you (forms, emails, phone calls)
• Automatically via logs, cookies, and remote tools

2. Data Storage and Security

Where we store data:

• Secure cloud servers (e.g., AWS, Google Cloud)
• Encrypted local storage systems

How we protect it:

• Encryption (SSL/TLS, AES-256)
• Role-based access control
• Retention policies and secure data disposal

3. Data Sharing and Third Parties

Who can access your data:

• Authorized IT team members
• Trusted third-party vendors under NDA

Services we may use:

• Cloud platforms (Google Drive, OneDrive)
• Remote tools (TeamViewer, AnyDesk)

4. Legal Compliance

• GDPR for users in the EU
• CCPA for California residents
• HIPAA compliance when working with healthcare data

5. User Rights and Consent

Your rights:

• Access, update, or delete your data
• Request a data export
• Opt-out of marketing communications

Consent mechanisms:

• Checkboxes for agreement to terms
• Clear opt-in/out for tracking and analytics

6. Contact and Updates

For questions about this policy, contact us at:

• Email: support@innovateshield.com
• Phone: (612) 399-6077
• Support: Via contact form on our website