Privacy Policy



Data Collection & Usage

What Data be Collect:

  • Personal details (name, email, phone, company name)
  • Technical data (IP addresses, device info, logs)
  • Communication records (emails, chats, support tickets)


Why it be Collect It:

  • Providing IT support services
  • Diagnose and fix technical issues.
  • Improve security and performance.
  • Billig and account management


How it be Collect It:

  • Directly from clients (emails, forms, calls)
  • Automatically (logs, cookies, remote access tools)


Data Storage & Security

Where Data is Stored:

  • Cloud servers (specify provider, e.g., AWS, Google Cloud)
  • Local storage (encrypted drives, secure data centers)


Security Measures:

  • Encryption (SSL, AES)
  • Access control (role-based permissions)
  • Data retention policies (how long data is kept)


Data Sharing & Third Parties

Who Has Access:

  • Internal IT team
  • Third-party vendors (if applicable)


Third-Party Services (if used):

  • Cloud storage (Google Drive, OneDrive)
  • Remote access tools (TeamViewer, AnyDesk)


Legal Compliance:

  • GDPR (if serving EU clients)
  • CCPA (for California-based users)
  • Industry-specific regulations (HIPAA for healthcare clients)


Client Rights & Consent

User Rights:

  • Access, correct, or delete data.
  • Opt-out of marketing emails.
  • Request for export data.


Consent Mechanisms:

  • Checkboxes for data collection agreements
  • Clear opt-in/opt-out for tracking & analytics


Contact & Policy Updates

Contact Information:

  • Business email, phone number, or a support form for privacy concerns


Policy Updates:

  • Explain how users will be notified of changes.