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- Each user is allocated up to 5 support tickets per month. Additional tickets are billed at standard hourly rates.
- Tickets automatically close after 2 business days of client non-response.
- Support is available during business hours unless otherwise specified by plan.
- Emergency or after-hours support will be billed separately at the prevailing emergency rates.
- Clients are responsible for their own data security, backup, and recovery.
- Innovate Shield assumes no liability for data loss, hardware failure, security breaches, or third-party service disruptions.
- All project work, system migrations, or special IT services must be separately quoted and contracted.
- Service plans are billed monthly. Invoices are due within 15 days. Late payments may result in service suspension or late fees.
- Service may be terminated with 30 days written notice by either party.
- Plans require a minimum service commitment of $300/month.